Professional Certificate in Cultural Competence


Overview

Professional Certificate in Cultural Competence with iCAL and FIT

The FIT/ICCM Professional Certificate in Cultural Competence enables professionals to develop essential knowledge and skills for cultural competency, change and development, and leadership in our diverse world. From global boardrooms to local communities, the demand for cultural competence can be observed in government, health care, human services, business, tourism and hospitality, education, and the military. Professionals in our global community need to interact with people from different cultures, regardless of local or international contexts. Participants will learn to recognize, respect, reconcile, and realize different cultural values. They will learn to use their new knowledge to work in diverse workplaces, create culturally-appropriate change and development initiatives, and work internationally.

Delivered completely online by Continuing Education at Florida Institute of Technology, the Institute for Cross Cultural Management, and the Institute for Culture and Adaptive Leadership, the Professional Certificate in Cultural Competence includes five, three-week on-line courses.

Course Content

“This program is great for anyone looking to add to their skill set. The instructors bring with them a wealth of knowledge and practical experiences that really create a dynamic learning environment with exceptional content that takes theory and applies it effectively to real-life cultural dilemmas.”

Leah Taylor-Best,
MA Chief Executive Officer
The Bridging Principles

Cultural competency is a learned skill set enabling professionals to adapt to diverse socio-cultural settings, and in some cases, without prior knowledge of the specific cultures involved. The skilled culturally competent leader, operates effectively in diverse workplaces, on global teams or international assignments.

Our approach to cultural competency includes a fundamental knowledge of cultural dynamics, using a framework to understand and analyze cultural differences, and an approach to reconcile cultural dilemmas.

Culture influences everything we do, from the food we eat to how we interact with others. Whether in a board meeting, customer service interface, or working with persons from different countries for business development, when two or more people from different cultures interact, the chances for misunderstandings, increases significantly. Viewing situations through a cultural lens helps people to interpret and validate the beliefs and values of others.

People who are equipped with cultural competency skills are more effective leaders, team members, service providers, and colleagues. New and reconciled solutions to common workplace issues are developed through the recognition and respect for seemingly opposing cultural values.

These approaches enable people with different cultural orientations to work together in cooperation rather than conflict.

  • Individual professionals are invited to enroll in the on-line Certificate at any time. Course offerings for 2017 are listed here: . Individuals may use the certificate for continuing education. They may use the learning from the certificate to enhance their professional development and daily leadership skills and practices. Our Certificate and its courses are approved for continuing education credit by SHRM, HRCI, and FIT Continuing Education.
  • Organizations (Business, Communities, Governments, Health Care, Education, Military, Tourism and Hospitality, and others) operating in our diverse global world are encouraged to contact us to discuss custom courses and certificate. We can discuss how our Certificate and its courses may be designed to fit your training and development needs. We offer group rates and customized programs.
  • Associations may use the Certificate to provide professional development opportunities for their members. One or all five courses may be custom designed for association members’ learning needs.

Our general curriculum open cohort is designed for anyone looking to increase their cultural competency skills. This program may be delivered to any size of group from a variety of workplaces around the world.

Our general curriculum closed cohort is for those organizations or corporations wanting in increase the cultural competency of their membership including employees, volunteers, professional sections, etc.

Our customized curriculum closed cohort meets the specific needs of organizations or corporations. The content of each of the courses reflects situations frequently encountered by the organization. The customized curriculum closed group sessions may integrated into a corporate employee orientation or professional development training program.

There are five courses in the Certificate in Cultural Competence Program. Each course lasts three weeks and facilitated and mentored by our highly qualified professional faculty. All work is completed online via the course website.

We also hold weekly web video calls. Our courses use videos, cases, threaded discussions, readings, simulations, and other methods to create an engaging and active learning environment.

“Although I have been doing cultural competence work for several years, the FIT/ICCM certificate is teaching me a framework I did not know. I am being taught by seasoned professionals with solid academic experience and credentials, AND by highly experienced professionals active in the field.” Regina McClinton, Ph.D. Intercultural Training Certificate Grand Valley State University

 

Participants explore how culture influences professional practices by applying a proven framework and process for understanding, assessing, and reconciling cultural differences. Cases and applied examples are used.

Reading: Transcultural Competence: Navigating Cultural Differences in the GlobalCommunity.  By Glover and Friedman. 2015. American Psychology Association. This book continues as a resource for the other four courses in the Certificate.

  • Change initiatives are examined as cultural designs and learners discuss common challenges facing both local and global leaders.  Issues include identifying cultural dilemmas in change and development projects, opposing stakeholder values, overcoming resistance to change initiatives, and measuring organizational change.

Culture influences everything we do, from the food we eat to how we interact with others. Whether in a board meeting, customer service interface, or working with persons from different countries for business development, when two or more people from different cultures interact, the chances for misunderstandings, increases significantly. Viewing situations through a cultural lens helps people to interpret and validate the beliefs and values of others.

People who are equipped with cultural competency skills are more effective leaders, team members, service providers, and colleagues. New and reconciled solutions to common workplace issues are developed through the recognition and respect for seemingly opposing cultural values.

These approaches enable people with different cultural orientations to work together in cooperation rather than conflict.

  • Individual professionals are invited to enroll in the on-line Certificate at any time. Course offerings for 2017 are listed here: . Individuals may use the certificate for continuing education. They may use the learning from the certificate to enhance their professional development and daily leadership skills and practices. Our Certificate and its courses are approved for continuing education credit by SHRM, HRCI, and FIT Continuing Education.
  • Organizations (Business, Communities, Governments, Health Care, Education, Military, Tourism and Hospitality, and others) operating in our diverse global world are encouraged to contact us to discuss custom courses and certificate. We can discuss how our Certificate and its courses may be designed to fit your training and development needs. We offer group rates and customized programs.
  • Associations may use the Certificate to provide professional development opportunities for their members. One or all five courses may be custom designed for association members’ learning needs.

Our general curriculum open cohort is designed for anyone looking to increase their cultural competency skills. This program may be delivered to any size of group from a variety of workplaces around the world.

Our general curriculum closed cohort is for those organizations or corporations wanting in increase the cultural competency of their membership including employees, volunteers, professional sections, etc.

Our customized curriculum closed cohort meets the specific needs of organizations or corporations. The content of each of the courses reflects situations frequently encountered by the organization. The customized curriculum closed group sessions may integrated into a corporate employee orientation or professional development training program.

There are five courses in the Certificate in Cultural Competence Program. Each course lasts three weeks and facilitated and mentored by our highly qualified professional faculty. All work is completed online via the course website.

We also hold weekly web video calls. Our courses use videos, cases, threaded discussions, readings, simulations, and other methods to create an engaging and active learning environment.

Participants explore how culture influences professional practices by applying a proven framework and process for understanding, assessing, and reconciling cultural differences. Cases and applied examples are used.

Reading: Transcultural Competence: Navigating Cultural Differences in the GlobalCommunity.  By Glover and Friedman. 2015. American Psychology Association. This book continues as a resource for the other four courses in the Certificate.

  • Change initiatives are examined as cultural designs and learners discuss common challenges facing both local and global leaders.  Issues include identifying cultural dilemmas in change and development projects, opposing stakeholder values, overcoming resistance to change initiatives, and measuring organizational change.

Different models and methods for understanding, measuring, and managing organizational culture are provided as background for course participants.
Cultural dilemmas are used as a method to assess and ultimately change organizational culture.

Participants will discuss dynamics of teams and collaboration and their importance in the global community.

Cases from virtual and on-site global settings will be used to illustrate models and methods for creative problem solving and decision-making appropriate for teams and collaboration.

Participants work with common socio-cultural encounters, such as meetings, negotiations, teams, decision-making, and performance management.

Cultural competency skills are enhanced through self-assessment, analysis, executive coaching and reconciliation.

Jerry Glover PhD.Jerry Glover PhD

is managing director at iCAL and a cultural anthropologist who has worked in consulting, research, and education projects around the globe.

Dr. Glover is a board member of the International Society for Change and Development and a peer review editor for the Organizational Development Journal. He has been a faculty member of the graduate program in organizational change at Hawaii Pacific University for 27 years.
He earned his doctoral degree in cultural anthropology from the University of Florida in 1981.

Dr. Glover’s professional career includes working as a consultant on 150 change and development initiatives, including corporations, governments, and professional applications such as education, health care, military, tourism, and economic development.

Suzanne Sterling MAOC.

suzanne-sterling

is recognized for her work in bringing people together and helping them to reconcile differences.

She is a consultant in the area of cultural competency, organization and systems change and non-profit governance and operations.

Suzanne is the Canadian affiliate at Institute for Culture and Adaptive Leadership and holds a Master of Arts in Organizational Change.

 

Continuing Education Credits are awarded by SHRM, HRCI, and FIT.

 

 

Registration fee for each course is $95 USD. Certificate fee is $475 for all five courses. Group and Corporate rates are available.

Current course offerings and registration available at: https://register.fit.edu/jsp/index.jsp?categoryId=10053.

“The ICAL/FIT cultural competency program is an outstanding learning experiences for taking coaches, consultants, and leaders to the next level of professional development. Those brave enough to delve into their own cultural biases will find this program to be insightful; and therein begin to truly become global citizens and practitioners. I believe cross cultural competency is the next step for the world and especially for leaders and practitioners to support “real” change.”Herb Stevenson, CEO, Cleveland Consulting Group M.A., Organizational Psychology (Diversity Specialization)